Please read these terms carefully before using our services.
These Terms of Service ("Terms") are entered into between MENACollect ("Company," "we," "us," or "our") and you, the user of our website and services ("Client," "you," or "your").
MENACollect operates as a cross-border B2B debt recovery consultancy serving businesses in the Middle East and North Africa (MENA) region, located in Atlanta, Georgia and Cairo, Egypt. For inquiries, contact us at cases@menacollect.com.
By accessing our website, submitting a case inquiry, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of our website and services immediately.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to this page. Your continued use of our services after modifications constitutes acceptance of the updated Terms.
We assist MENA-based businesses in recovering outstanding B2B debts from companies in the United States, United Kingdom, European Union, and other jurisdictions. Our services include debtor investigation, case assessment, commercial negotiation, and coordination with licensed collection agencies and legal professionals in the debtor's jurisdiction. We operate on a commission basis — no upfront fees are charged, and our compensation is contingent upon successful recovery.
We provide commercial review and auditing of international contracts, trade documents, and supporting paperwork to identify enforceability risks, compliance gaps, and documentation deficiencies. This service constitutes a commercial review only and does not constitute legal advice. For jurisdiction-specific legal counsel, we refer clients to qualified attorneys.
Subject to eligibility criteria and our sole discretion, we may offer to purchase outstanding claims outright and provide an immediate lump-sum payment to the client. Terms, valuation, and eligibility for this service are determined on a case-by-case basis and are governed by a separate purchase agreement.
You represent and warrant that all information, documentation, and claims submitted to MENACollect are true, accurate, complete, and not misleading. You further warrant that you have the legal authority to pursue the debt or engage our services on behalf of your organization, and that the debt has not been previously settled, discharged, or assigned to another party.
Submitting fraudulent, fabricated, or materially misleading claims is strictly prohibited. If we determine, in our sole discretion, that a submitted claim is fraudulent or deceptive, we reserve the right to:
In cases of fraud, material misrepresentation, or intentional misconduct, the individual(s) who submitted the claim or authorized the engagement — including but not limited to company directors, officers, managers, and authorized signatories — shall be held personally and individually liable for all damages, costs, and losses suffered by MENACollect, independent of any corporate or entity liability. This personal liability extends beyond the corporate veil and is not limited to the assets of the submitting entity.
In the event of a fraudulent or materially misleading claim, you agree to pay MENACollect liquidated damages in the amount of USD $50,000 (fifty thousand United States dollars) or three times (3x) the value of the claimed debt, whichever is greater, as a genuine pre-estimate of the minimum harm caused to MENACollect's business, reputation, professional relationships, and operational resources. This amount is in addition to any actual damages, legal fees, and costs recoverable under these Terms or applicable law.
You acknowledge that submitting false or fraudulent claims may constitute criminal offenses under multiple jurisdictions, including but not limited to:
MENACollect will not hesitate to pursue criminal prosecution to the fullest extent of the law in every applicable jurisdiction.
You agree to indemnify, defend, and hold harmless MENACollect, its officers, employees, partners, and affiliates from any and all claims, damages, liabilities, costs, and expenses (including all legal fees on a full indemnity basis) arising from or related to fraudulent, inaccurate, or misleading information you provide, including any counter-claims, third-party actions, or regulatory proceedings triggered by your submission.
MENACollect reserves the right, at any time during or after the engagement, to audit, inspect, and verify any and all information, documentation, records, and claims submitted by you. This includes but is not limited to:
You agree to provide full and timely access to all requested materials. Refusal to cooperate with an audit, or any attempt to obstruct verification, shall be treated as a presumption of fraud and may trigger the remedies described in Section 4.
You agree to cooperate fully with any internal or external investigation initiated by MENACollect, its legal counsel, regulatory authorities, or law enforcement agencies in connection with your submitted claims. This includes providing documents, making yourself available for interviews, and not destroying or concealing evidence. Refusal to cooperate shall constitute a material breach of these Terms and shall give rise to a rebuttable presumption of fraud.
If a debtor or any third party files a counter-claim, cross-claim, lawsuit, or regulatory complaint against MENACollect as a result of a claim you submitted that is determined to be fraudulent, fabricated, exaggerated, or materially inaccurate, you shall bear 100% of all defense costs, settlements, judgments, damages, and legal fees incurred by MENACollect in connection with such proceedings. This obligation applies regardless of the outcome of the counter-claim and survives termination of the engagement.
In the event of any dispute, legal proceeding, or enforcement action arising from or related to these Terms, the non-prevailing party shall bear all costs and legal fees incurred by the prevailing party, including but not limited to attorney's fees, court costs, arbitration fees, expert witness fees, travel expenses, and all related disbursements. This provision applies to all stages of proceedings, including appeals, enforcement of judgments, and collection of awarded amounts.
MENACollect logs, records, and retains all communications, form submissions, documents, IP addresses, device information, timestamps, and metadata associated with your use of our website and services. This information is retained for a minimum period of seven (7) years and may be used as evidence in any legal, arbitral, regulatory, or criminal proceedings.
By using our services, you acknowledge and consent to this monitoring and retention. You agree not to use anonymization tools, VPNs, or proxy services to conceal your identity when submitting claims or engaging our services. Any attempt to obscure your identity in connection with a fraudulent submission shall be considered an aggravating factor.
Clients found to have submitted fraudulent, fabricated, or materially misleading claims will be permanently blacklisted from all MENACollect services. In addition, we reserve the right to:
All content on this website — including text, graphics, logos, design elements, software, and proprietary methodologies — is the property of MENACollect and is protected by applicable intellectual property laws. No part of this website may be reproduced, distributed, modified, or used for commercial purposes without our prior written consent.
The following activities are strictly prohibited:
Violation of these provisions may result in immediate legal action, including injunctive relief and claims for damages.
To the maximum extent permitted by applicable law, MENACollect shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from or related to your use of our services or website.
Our total aggregate liability for any claim arising out of or relating to these Terms or our services shall not exceed the total fees actually paid by you to MENACollect during the twelve (12) months preceding the claim.
We do not guarantee the recovery of any debt or the outcome of any engagement. Debt recovery outcomes depend on numerous factors beyond our control, including debtor solvency, jurisdictional constraints, and legal proceedings. Past performance does not guarantee future results.
No Fiduciary Duty: MENACollect acts as an independent service provider and does not owe you any fiduciary duty. Our relationship is strictly commercial and governed exclusively by these Terms and any separate engagement agreement. We are not your trustee, agent, attorney, or financial advisor, and nothing in these Terms creates a fiduciary, partnership, joint venture, or employment relationship between us.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR), applicable EU data protection laws, and other relevant privacy regulations in the jurisdictions in which we operate.
When you submit information through our website or during the course of an engagement, we collect and process personal data solely for the purpose of providing our services, communicating with you, and fulfilling our legal obligations. We process data on the following legal bases:
You have the right to access, rectify, erase, restrict processing of, and port your personal data, as well as the right to object to processing. To exercise these rights, contact us at cases@menacollect.com.
We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. We do not sell personal data to third parties.
MENACollect is committed to full compliance with all applicable anti-money laundering (AML) laws, counter-terrorism financing (CTF) regulations, and international sanctions programs, including but not limited to those administered by OFAC (United States), HM Treasury (United Kingdom), and the European Union.
As part of our due diligence obligations, we may:
You agree to cooperate fully with our due diligence and compliance procedures. Failure to provide requested documentation or information may result in our inability to provide services.
You agree to use our website and services only for lawful purposes and in accordance with these Terms. You shall not:
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved through the following process:
Notwithstanding the above, either party may seek injunctive or equitable relief from a court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.
Criminal Prosecution Not Precluded: Nothing in this Section or these Terms shall be construed to limit, waive, or preclude MENACollect's right to report fraudulent conduct to law enforcement authorities or to cooperate with criminal investigations and prosecutions in any jurisdiction, including but not limited to Egypt, the United Arab Emirates, Saudi Arabia, and the United States. The obligation to arbitrate civil disputes does not bar criminal prosecution, and MENACollect expressly reserves the right to pursue criminal remedies in parallel with or independently of any civil or arbitral proceedings.
Both parties agree to maintain the confidentiality of all non-public information shared during the course of the engagement, including but not limited to business strategies, financial information, debtor details, case materials, and proprietary methodologies ("Confidential Information").
Confidential Information shall not be disclosed to any third party except: (a) with the prior written consent of the disclosing party; (b) to professional advisors, legal counsel, or licensed collection partners on a need-to-know basis and subject to equivalent confidentiality obligations; or (c) as required by applicable law, regulation, or court order.
This confidentiality obligation survives termination of these Terms and any engagement for a period of five (5) years.
You agree that all communications, submissions, and agreements made through our website — including form submissions, email correspondence, and acceptance of these Terms — constitute valid electronic signatures and have the same legal force and effect as original wet-ink signatures. This is in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act), the EU Electronic Identification and Trust Services Regulation (eIDAS), and equivalent electronic transaction laws in all jurisdictions in which we operate.
By clicking "Submit," checking any agreement checkbox, or otherwise transmitting information through our website, you are executing a legally binding act. You may not later claim that a submission or agreement is invalid solely because it was made electronically.
These Terms are entered into solely between MENACollect and the Client. No third party — including but not limited to debtors, competitors, subcontractors, partners, or any other person or entity not a party to these Terms — shall have any right to enforce or benefit from any provision of these Terms. No third party may claim any right, entitlement, or cause of action under or in connection with these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 (UK), similar legislation in any jurisdiction, or any common law doctrine.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, sanctions, embargoes, strikes, or disruptions to telecommunications or power infrastructure.
We reserve the right to amend these Terms at any time. Material changes will be communicated via our website. Continued use of our services after such changes constitutes acceptance of the amended Terms. It is your responsibility to review these Terms periodically.
These Terms are drafted in English. An Arabic translation may be provided for convenience. In the event of any conflict or inconsistency between the English and Arabic versions, the English version shall prevail.
These Terms, together with any separate engagement agreement, constitute the entire agreement between you and MENACollect with respect to the subject matter hereof and supersede all prior agreements, understandings, and representations.
The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time.
If you have questions about these Terms of Service, please contact us at cases@menacollect.com or use our contact form.